Answered By: Library User Service Team
Last Updated: Jul 13, 2026    Views: 31

If you encounter this error, please try the following troubleshooting steps:

  1. Refresh the page: Try refreshing the page several times to see if a different, unblocked IP address is assigned to your session.
  2. Use CARSI: Disconnect from the campus network (e.g., use your mobile hotspot) and access the database via CARSI (Institutional Login) . Please refer to the attached.

Still need help? If the issue persists or you have further questions, please contact the Subject Librarian listed on the guide page for assistance: https://cuhk-shenzhen.libguides.com/c.php?g=965546 


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