How do I update my campus card for library use, and what should I do if my card cannot be recognized by the checkout machines?

To support the university’s campus card system upgrade and ensure smooth access to library facilities, the Library has installed Self-Service Update Terminals. If you encounter any issues with your campus card when borrowing books or using the Intelligent Hold Shelf, please update it first.

• Update Locations: Service desks at the University Library (2nd Floor) and the Philip Wong Yu-hong & Anita Leung Fung-yee Library (1st Floor).

• Success Indicator: Swipe your card at the designated terminal. The update is successful once the text on the screen turns green.
• Immediate Effect: The process is near-instant and takes effect immediately upon completion.

Key Notes:

• A single update is sufficient for normal use; repeated updates will not affect the card.
• Please note that this update does not affect access to study rooms. However, without this update, older cards may fail to be recognized by the self-checkout machine and the Intelligent Hold Shelf.
• If the card still cannot be read correctly after the update, please take your card to the CITIC Bank Campus Card Service Center at the Sunken Plaza for assistance.
• If the terminal displays "刷卡失败：不支持的卡类型"(Card Swipe Failed: Unsupported Card Type) during the update, please leave your card in place for 5–10 seconds. If the message persists, please visit the aforementioned Campus Card Service Center to reactivate your campus card.