Why can't I print on my own laptop?

If you cannot print on your personal laptop, you may solve it by the following methods:

• You have not yet installed the driver.

A: You can print via e-printing platform directly, or you can download and install the print driver on your laptop (Click HERE for MacOS X 10.6 ~ 10.15; click HERE for XP/WIN7/WIN8/WIN10).

• Your installation has been failed.

A: The most common reason is the anti-virus software (e.g. Tencent computer housekeeper, 360, etc.).

To solve the problem, you may:

1. Ensure you have administrator privileges on your computer;
2. Right-click the installation package and select "run as an administrator" instead of double-clicking the package;
3. Disable anti-virus software before installation. You may need to restart your computer after disabling.

• The printer icon turns to grey that you cannot click on it.

A: This may also be due to the anti-virus software. You may resolve this issue by

1. Clicking "SysPrint-management platform for cloud printing;"
2. Clicking "printer client;"
3. Clicking "Antivirus mistakenly deleted repair."

 NOTE 

If the above answers still do not solve your problem, you can contact ITSO directly:

• Address: First Floor, Teaching D
• Phone: 842-73333
• Email: isupport@cuhk.edu.cn
• Online: http://itsm.cuhk.edu.cn/